Pine Eco-Canvas Collar

Refunds, Returns & Exchanges

Due to the nature of our items. Please be sure to measure your dog correctly when ordering. We cannot accept returns but depending on matter if it is a manufacture defect. Please reach out via email if you have any questions about your order to hello@designsbywildside.com and include your order number. 

If you need to exchange for another size please note we have a 30% restocking fee of the cost of the product and $14 label to get the item back to us and back to you. 

Please note that your exchange will be treated as a return, once we have the product back to us we will process the return ( minus the restocking fee) the shipping label cost will be sent to you as an invoice so you can get a shipping label. Please place a new order for the item you are wanting, new orders will fall into the standard processing time as well. 

For returns- please reach out within 1 week after you have received your product. There is a 30% restocking fee, once we receive the product back we will refund you minus the shipping and the 30% restocking fee. The item must be in the same condition when received. 

Collars

For light - mid stains soak for a few hours in warm water with a dye free detergent. Lay flat to dry indoors.

 For heavy stains- place the collar in a mesh laundry bag. Wash with dye free detergent on low cycle. Remove from mesh bag and lay flat to dry indoors. 

ADVENTURE HARNESS

 For light - mid stains soak for a few hours in warm water with a dye free detergent. Lay flat to dry indoors.

For heavy stains- place the collar in a mesh laundry bag. Wash with dye free detergent on low cycle. Remove from mesh bag and lay flat to dry indoors. 

Please remove your Fi trackers if you have the Fi compatible harness.