Subscription Box FAQ

Your Questions, Answered.

Still have questions? Email us at

When will I get billed?

We will charge your card when you sign up for your first subscription. Typically since the subscription boxes are only open in the beginning of the month. 

When do boxes ship out? 

Boxes will ship between the 3rd or 4th week of the Month. 

How do I cancel? 

You can log into your subscription account and cancel your subscription at anytime. However, to rejoin you will have to get back on the waitlist. 

What if my dog have a food allergy?

Your pup's health is our #1 priority! You will have an option to let us know when you sign up.

I need to pause my subscription, how do I do that? 

We understand things happen and for whatever reason you would like to pause please send us an email